Customer Care Engagement held for Judicial and Non-Judicial Staff under Arua High Court Circuit
Participants at the Customer Care Engagement at Arua High Court
As part of the efforts to improve the court experience for court users, the Registry of Communications and Public Relations this afternoon held a Customer Care engagement for both Judicial and non-Judicial staff under Arua High Court Circuit.
The engagement, held at Arua High Court, aims to enhance customer care skills among participants to improve service delivery in their respective roles.
Justice Lawrence Gidudu, Head of the Anti-Corruption Division and the lead facilitator of the training, took participants through "Corruption and its Impact on Customer Care in Courts."
He emphasized that quality service fosters satisfaction and trust. Reminding participants that litigants are the core reason for their employment, stating, "Without litigants, the courts have no job."
Acknowledging life's challenges, Justice Gidudu encouraged participants to plan for personal growth. He advised them to be ambitious but patient, cautioning them against taking shortcuts saying this could lead to future pitfalls.
The Judge further warned against corruption, reiterating the principle of justice for all, as enshrined in the Constitution. "Whether customers have money or not, we must deliver justice, as that is what they expect when they come to court," he stated.
Justice Gidudu also noted the evolving nature of service delivery, emphasizing that monopolies are not permanent. He pointed out that the digitization of business allocations and the rise of artificial intelligence will shape the future of the Judiciary. "Sooner or later, people may not even need us," he remarked, urging participants to adapt to change.
The Resident Judge of Arua High Court, Justice Grace Harriet Magala, commended Justice Gidudu for his insightful presentation. She highlighted that customer care extends beyond client interaction to include timeliness in delivering judgments. While acknowledging the challenges of dealing with difficult people, she urged judicial officers and staff to remain innovative and understand their teams.
Justice Magala also emphasized the importance of integrity, cautioning participants against corruption.
The engagement was attended by Assistant Registrar HW Naluyima Rania who led a team of Judicial Officers of the Lower Bench within the Circuit.
Posted 11th, March 2025
